Refund policy

Returns & Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review the policy below.

1. Return Eligibility

Returns are accepted within 14–30 days of delivery, depending on your order and product type. To be eligible for a return, items must be unused, in their original condition, and in original packaging.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will review your claim and offer a replacement or refund where appropriate.

3. Refunds

Once your return is approved and received, refunds will be processed to your original payment method. Processing times may vary depending on your bank or payment provider, typically taking 5–10 business days.

4. Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective or incorrect. Original shipping fees are non-refundable.

5. Order Cancellations

Orders can only be canceled before they are processed or shipped. Once an order has been fulfilled, it cannot be canceled.

6. Late or Missing Refunds

If you have not received a refund after the stated processing time, please check with your bank or payment provider first before contacting us for further assistance.